Booking & cancellation policy

The terms behind every reservation.

Plain language, no surprises. If anything here raises a question, ask Lina before you sign.

Your date is locked — and your booking confirmed — only once the 50% deposit lands. The deposit is non-refundable.
Bookings of $2,500 or less are paid in full when you sign.
After a quote, your date is held free for 7 days. We’ll remind you once before the hold lapses; after that the date reopens automatically. A deposit converts the hold into a confirmed booking.
The balance is due before wrap on your shoot day; overtime, extra equipment and staff are invoiced after the shoot, Net 15. Framework clients on a signed agreement may pay the balance Net 15.
Late balances accrue interest at 1.25% per month.

Your booked time includes load-in and load-out.
Early entry ahead of your booked start is billed at the overtime tiers; if you need a full build day, book a prep / tech day at 50% of the day rate.
Overtime is billed per hour, counted from 30 minutes: $200/hr (7am–8pm), $300/hr (8pm–midnight), $400/hr (midnight–7am).

Cancellations take effect on written notice, charged on the booking total:
30 days or more ahead — only the deposit is kept, nothing further owed.
15–29 days ahead — 75% of the booking total is due.
8–14 days ahead — the full booking total is due.
7 days or less, or a no-show — the full booking total is due.
If we re-book your date to another client, charges above the deposit are waived — and for cancellations 30+ days out, your deposit is refunded less a $200 fee.
Equipment and crew booked through us are charged on the same tiers; third-party costs already incurred are non-refundable.

Your first reschedule is free with 14+ days’ written notice, to a new date within 90 days.
Rescheduling 7–13 days out costs $200; under 7 days counts as a cancellation.
Further changes are $200 each.

Film, event and ICVFX bookings need a certificate of insurance (COI) — $1M per occurrence / $2M aggregate — naming XCrazy Studio and Journey Entertainment LLC as additional insureds, due 5 business days before your date.
Small hourly and meeting-room bookings may use a signed damage waiver plus a $500 card hold instead of a COI.
ICVFX / virtual production bookings also need rented-equipment insurance, at the client’s cost, on top of the COI.

Licensed caterers are welcome in the studio; outside catering must be arranged with us in advance.
Alcohol service — permits and insurance included — is the event organizer’s responsibility, filed with the COI.
Productions shooting at XCrazy may qualify for New Jersey's 30% transferable film tax credit on qualified in-state expenses, subject to NJEDA approval.

Come take a look

Your plans start with a conversation.

Share your preferred dates and what you have in mind. Walk through the space and agree on the details with Lina.

Request a visit on our booking page.

116 Corporate Blvd Suite B
South Plainfield, NJ 07080